Ivo features an inbuilt remote support tool which allows 1024 staff to access your computer remotely to troubleshoot problems or provide demonstrations or training. Note, we are not able to access your computer without your knowledge.
If you've never seen remote support in action before, you may find the experience a little unsettling as you sit back and watch as an unseen person moves your mouse pointer around the screen. However, this is a powerful tool, and if it's ever needed we will talk you though the process.